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What we can offer you: |
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Services provided include, but are not limited to: |
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Ticketing and Delivery
HS/GTS issues tickets on an individual basis. When an excursion or special fare has been used, the rules on ticketing deadlines must be adhered to, all other tickets are issued 24 hours before travel date or as requested by the customer. All travel related documents and tickets are delivered to either the traveller's home or office.
HS/GTS is the only agency in the city with its own delivery vehicle and driver. In addition, when required, we use a reliable courier company.
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Electronic Ticketing (Paperless Ticketing)
We are fully automated for electronic ticketing and currently utilize this practice where it is applicable.
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24 Hour Emergency Service
This service is available collect or toll-free worldwide. As well, travellers will be provided with a 1-800 number leading directly to our Edmonton office during business hours.
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International Service
Through our global network, we can provide local service in all major destinations. Our 24 hour toll-free worldwide number ensures assistance anytime from anywhere.
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International Rate Desk
Our corporate agents are fully conversant with international fares offered throughout the industry. Complex routings and itineraries are handled by Rate Desk personnel.
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Vacation Travel
We maintain a full vacation department to assist with client holiday plans.
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Meeting, Conventions and Group Travel
HS/GTS has a designated local department which handles group travel as well as arranges meetings and conventions. We have a proven track record of designing and executing business meetings and programs. Our team is available to work with you to implement creative solutions for your corporate meetings, training sessions, conventions and special events.
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Hotel and Car Rental
We provide reservations at negotiated corporate rates or best available. We are fully automated to ensure you receive the best advice.
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Rail and Bus Travel
Information available.
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Travel Itinerary Advisory
A travel itinerary advisory is provided with every international itinerary. This is a database of detailed destination information, providing travellers with current and up-to-date information pertaining to language, customs, special holidays and events, currency exchanges, points of interest, etc. in their destination city or country.
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Travel Documentation and Profiles
HS/GTS has all corporate clients complete personal profiles initially. The information from these is stored in our SABRE reservation system under the "STARR" built specifically for each client. This allows us to access the information automatically each time it is needed. All preferences and general information are automatically forwarded to the respective carrier(s), hotel and car company to ensure passenger needs are met.
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Visa and Passport Assistance
We maintain a stock of visa and passport application forms. Our domestic and international consultants are fully versed on requirements for each area and can assist with questions concerning documentation. Information is provided also on such matters as foreign currency, cancellation insurance, baggage restrictions, custom regulations, consulate locations, public holidays in each country as well as local customs.
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Management Reports
Our management information system is entirely flexible allowing us to provide any type of report requested. Samples of reports are available upon request.
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Backup or Over-Run Systems
Accounting functions are on daily backup and all files are retained on microfiche. Corporate agents all have direct lines.
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Quality Assurance
We rely on CORRE (Centrally Oriented Res-Review Edition) the most efficient automated quality assurance system in the industry to ensure that all aspects of the reservations you request are complete and accurate. CORRE performs around the clock quality control checks on each reservation even after the ticket has been issued. CORRE is used by our travel consultants to ensure compliance to customer travel policies, and to deliver individual travellers preferences.
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On-Line
HS/GTS Online is a Website for travel managers/planners and travellers which allows easy access to current information on travel matters. Our clients can book travel, update their personal profiles and stay abreast of what's new in the industry.
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Virtually There
Virtually There is a post reservation tool used by our customers to review existing bookings. It gives easy access to their travel itinerary, destination and shopping information, maps, driving directions, airport information, weather updates and more. This is a world-wide service operating 7 days a week / 24 hours a day. As well, Virtually There allows travellers to update their own travel profiles. Virtually there is accessed by selecting the Virtually There icon on the top of every Harold Smith Travel web page.
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