Corporate Services
Harold
Smith Travel Ltd. is a working partner
of GTS Global Travel Solutions (HS/GTS) providing a full range
of corporate meeting and leisure travel services. GTS is the fastest
growing travel management company in Canada and is now the largest independent
travel agency in the country. Worldwide, GTS is comprised of 1,400
offices in 40 countries.
GTS in conjunction with our Global Partnership in GTM is
recognized as one of the leaders in travel information technology. The
rapid pace of technological evolution will change the face of the travel
industry and HS/GTS is committed to keeping ourselves and our clients
"ahead of the wave".
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| Ticketing
and Delivery HS/GTS issues tickets on an individual basis. When an excursion or special fare has been used, the rules on ticketing deadlines must be adhered to, all other tickets are issued 24 hours before travel date or as requested by the customer. All travel related documents and tickets are delivered to either the traveller's home or office. HS/GTS is the only agency in the city with its own delivery vehicle and driver. In addition, when required, we use a reliable courier company. 
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| Electronic
Ticketing (Paperless Ticketing) We are fully automated for electronic ticketing and currently utilize this practice where it is applicable. |
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| 24
Hour Emergency Service This service is available collect or toll-free worldwide. As well, travellers will be provided with a 1-800 number leading directly to our Edmonton office during business hours.
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| International
Service Through our global network, we can provide local service in all major destinations. Our 24 hour toll-free worldwide number ensures assistance anytime from anywhere.
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International
Rate Desk
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| Vacation
Travel We maintain a full vacation department to assist with client holiday plans. |
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| Meeting,
Conventions and Group Travel HS/GTS has a designated local department which handles group travel as well as arranges meetings and conventions. We have a proven track record of designing and executing business meetings and programs. Our team is available to work with you to implement creative solutions for your corporate meetings, training sessions, conventions and special events. |
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| Hotel
and Car Rental We provide reservations at negotiated corporate rates or best available. We are fully automated to ensure you receive the best advice. |
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| Rail
and Bus Travel Information available. |
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| Travel
Itinerary Advisory A travel itinerary advisory is provided with every international itinerary. This is a database of detailed destination information, providing travellers with current and up-to-date information pertaining to language, customs, special holidays and events, currency exchanges, points of interest, etc. in their destination city or country.
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| Travel
Documentation and Profiles HS/GTS has all corporate clients complete personal profiles initially. The information from these is stored in our SABRE reservation system under the "STARR" built specifically for each client. This allows us to access the information automatically each time it is needed. All preferences and general information are automatically forwarded to the respective carrier(s), hotel and car company to ensure passenger needs are met.
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Visa
and Passport Assistance
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| Management
Reports Our management information system is entirely flexible allowing us to provide any type of report requested. Samples of reports are available upon request.
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| Backup
or Over-Run Systems Accounting functions are on daily backup and all files are retained on microfiche. Corporate agents all have direct lines.
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| Quality
Assurance We rely on CORRE (Centrally Oriented Res-Review Edition) the most efficient automated quality assurance system in the industry to ensure that all aspects of the reservations you request are complete and accurate. CORRE performs around the clock quality control checks on each reservation even after the ticket has been issued. CORRE is used by our travel consultants to ensure compliance to customer travel policies, and to deliver individual travellers preferences.
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| On-Line HS/GTS Online is a Website for travel managers/planners and travellers which allows easy access to current information on travel matters. Our clients can book travel, update their personal profiles and stay abreast of what's new in the industry.
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| Virtually
There Virtually There is a post reservation tool used by our customers to review existing bookings. It gives easy access to their travel itinerary, destination and shopping information, maps, driving directions, airport information, weather updates and more. This is a world-wide service operating 7 days a week / 24 hours a day. As well, Virtually There allows travellers to update their own travel profiles. Virtually there is accessed by selecting the Virtually There icon on the top of every Harold Smith Travel web page.
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